Política de reembolso

This Returns & Refunds Policy (“Policy”) applies to purchases made from Nayoshi (“we”, “us”, “our”). If you have any questions, contact us at storenayoshi@gmail.com.

1) Eligibility for Returns

  • Return window: You may request a return within 14 days of receiving your order (or within the timeframe required by your local law).

  • Condition: Items must be unused, in original condition, and in original packaging (when applicable).

  • Proof of purchase: Order number or proof of purchase is required.

We may refuse returns if items show signs of use, damage caused by the customer, or missing parts/accessories not due to our error.

2) Non-Returnable / Non-Refundable Items (Examples)

Unless required by law, the following may not be eligible for return or refund:

  • Gift cards

  • Digital/downloadable products

  • Items marked final sale or clearance

  • Personalized or custom-made items

(Adjust based on your catalog.)

3) How to Start a Return

Email storenayoshi@gmail.com with:

  • Order number

  • Item(s) to return

  • Reason for return

  • Photos (if damaged/defective or incorrect)

If approved, we will provide return instructions.

4) Return Shipping

  • Unless the return is due to our mistake (wrong/defective/damaged item), return shipping costs are the customer’s responsibility.

  • We recommend using a trackable shipping service. We are not responsible for returns lost in transit.

5) Return Address

Send approved returns to:

Nayoshi
Calle Mallorca, 50
Manacor, Islas Baleares, Mallorca 07500
Spain

6) Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at storenayoshi@gmail.com with photos. We will assess and offer a replacement, refund, or store credit where appropriate.

7) Refunds

Once we receive and inspect the returned item(s), we will notify you. If approved:

  • Refunds are issued to the original payment method

  • Processed within 5–10 business days (provider timelines may vary)

8) Exchanges

Exchanges may be available depending on stock. Contact storenayoshi@gmail.com to request an exchange.

9) Order Cancellations

  • If your order has not shipped, request cancellation as soon as possible via storenayoshi@gmail.com.

  • If it has shipped, you must follow the return process after delivery.

10) EU/EEA Right of Withdrawal (Optional Clause)

If you are a consumer in the EU/EEA (and in some cases the UK), you may have a legal right to withdraw within 14 days, subject to legal exceptions (e.g., custom-made items). To exercise this right, email storenayoshi@gmail.com.